Frequently Asked Questions
If you need to request service, please use our service request tab below or call us at 561-383-6551.
My NVR/DVR is beeping, what should I do?
The first step would be to unplug the DVR/NVR from the power source. Wait 60 seconds, then re-plug power source back into DVR/NVR. If beeping continues, please contact us for service.
My system says there is no network connection
Verify if you have updated or changed your router. Try unplugging the NVR/DVR for at least 15 seconds. If this does not fix the issue, please submit a ticket for service.
How long will my NVR/DVR record for?
Our standard systems come with 2TB of hard drive space, which will result in 15-30 days of recording depending on number of cameras and camera resolution.
What does the FC code on my alarm keypad mean?
If you are getting an FC on your keypad, you are having a failed communication error. AT&T, Verizon, T-Mobile, etc are upgrading their cell towers, our 4G cell radios will no longer communicate with the new 5G cell towers. Please submit a ticket for service.