Faq

Popular Questions

Frequently Asked Questions

If you need to request service, please use our service request tab below or call us at 561-383-6551. 

The first step would be to unplug the DVR/NVR from the power source. Wait 60 seconds, then re-plug power source back into DVR/NVR. If beeping continues, please contact us for service.  

Verify if you have updated or changed your router. Try unplugging the NVR/DVR for at least 15 seconds. If this does not fix the issue, please submit a ticket for service.

Our standard systems come with 2TB of hard drive space, which will result in 15-30 days of recording depending on number of cameras and camera resolution. 

If you are getting an FC on your keypad, you are having a failed communication error. AT&T, Verizon, T-Mobile, etc are upgrading their cell towers, our 4G cell radios will no longer communicate with the new 5G cell towers. Please submit a ticket for service.